Thick twisted 925 silver necklace

Natural stone maintenance and precautions

• Natural stones may have flaws such as ice cracks, cotton wool, mineral defects, black spots and impurities, which are normal. We have carefully selected natural stones with good appearance to make jewelry.
• Each natural stone has a unique shape, texture and color, so no two are exactly the same.
• Avoid wearing it while sleeping or exercising.
• Avoid prolonged contact with water or chemicals such as cosmetics, perfumes, lotions and detergents, which can easily cause damage and discoloration or corrosion of natural stone.
• Avoid strong pulling and collision . Improper use can easily cause damage, resulting in cracks or damage to the natural stone .
• Avoid direct sunlight and high temperatures, as high temperatures can easily cause the color and luster of natural stone to become dull.

How to care for your jewelry?

• Precious metal jewelry is easily affected by air, humid environment, sweat, cosmetics and other chemicals, which can cause oxidation and discoloration. It is recommended to clean the surface regularly with a silver polishing cloth to restore the luster and store it in a jewelry bag or jewelry box, or in a sealed bag.
• Avoid direct sunlight and high temperature, and store in a dry environment.
• Avoid prolonged contact with water or chemicals such as cosmetics, perfumes, lotions and detergents, as these can easily cause damage and discoloration or corrosion of precious metal jewelry.
• Avoid wearing it while sleeping or exercising.
• Avoid strong pulling and collision. Improper use may easily cause the jewelry to deform, break or be damaged.

We will provide this exquisite gift box according to the items you choose. Each gift box can hold up to 2 pieces of jewelry. If you need more boxes, please contact us to purchase additional boxes. For example: if you buy 2 pieces of jewelry, only 1 gift box will be provided.

The Light Jewelry Series includes the following packaging:

1. Exquisite gift box (each box can hold up to 2 pieces of jewelry)
2. Velvet bag (1 for each piece of jewelry)
3. Silver cleaning cloth (1 for each piece of jewelry)
4. Jewelry Care Instructions Card
5. 90-day maintenance service
6. If additional Exquisite gift box, please purchase jewelry box and paper bag set

Beaded Jewelry

Orders will be shipped within 7–10 business days after payment is received.

Business days do not include Hong Kong public holidays. The processing time starts from the next day after payment is made.

Each piece is handmade and takes time—good things are worth the wait.

If you need urgent assistance, please contact us or purchase our Priority Production service.

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Fine Jewelry & Home Crystals

Orders will be shipped within 3–7 business days after payment is received.

Business days do not include Hong Kong public holidays. The processing time starts from the next day after payment is made.

If you need urgent assistance, please contact us.

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Free Shipping Offer

Free shipping is available via SF Express only and applies to the following countries and regions:

• Hong Kong & Macau: Free shipping on orders over HKD $400
• Taiwan: Free shipping on orders over TWD $1,500
• China, Singapore, Malaysia & South Korea: Free shipping on orders over HKD $2,000

For orders below the minimum amount, shipping fees will be borne by the customer.

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Shipping for Orders to Hong Kong, Macau, China & Taiwan

We currently use SF Express for deliveries to Hong Kong, Macau, China, and Taiwan. A flat shipping fee will be charged in HKD as follows:

• Hong Kong : HKD $30
• Macau HKD $40
• Taiwan: HKD $55
• China: HKD $80

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Shipping for Overseas Orders

We currently use SF Express International for overseas orders. A flat shipping fee will be charged in HKD as follows:

• Singapore, Malaysia & South Korea: HKD $120
• Japan: HKD $200
• Europe, USA, Canada, Australia & New Zealand: HKD $300

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Estimated Delivery Times

Estimated delivery times do not include customs clearance delays or remote area deliveries. Actual delivery times are subject to the logistics provider.

• Hong Kong & Macau: About 1–3 days
• China & Taiwan: About 2–7 days
• Overseas: About 7–14 days

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SF Express (Taiwan) Pickup Methods:

According to the Taiwan Ministry of Finance Customs Administration, from January 16, 2019, recipients must complete real-name authentication before overseas parcels can be delivered in Taiwan.

• For Taiwan Customers: If you do not provide your ID number, your order will be shipped via Hongkong Post by default. For details, please refer to: Taiwan Customers | EZ WAY

• Home Delivery: Please provide your delivery address.

• Convenience Store Pickup: Please provide the "store code + address + store name" and the recipient's correct mobile phone number.

Please Note:

7-Eleven/OK convenience stores cooperate with SF Express but are not subsidiaries. Therefore, stores may limit the number of SF Express parcels they accept. For example, if a store allows a maximum of 10 SF parcels and the quota is full, your parcel will be queued for delivery to the store. SF Express staff may contact you to arrange pickup at another SF Express location if needed.

SF Express convenience stores and smart lockers have size limitations and may require longer waiting times.

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Additional Charges:

Any return shipping fees, reshipping fees, or extra storage fees for overdue pickups must be paid by the customer or recipient.

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Duties and Taxes:

All products shipped outside Hong Kong may be subject to customs duties, taxes, or fees imposed by the destination country/region. These charges are not included in the product price.

The purchaser is the registered importer in the destination country and is responsible for all applicable customs duties, taxes, or fees.

White On has no control over these additional charges and will not be responsible for any duties, taxes, or fees incurred in the destination country/region.