THE STAR Citrine S925 Earrings

Natural stone maintenance and precautions

• Natural stones may have flaws such as ice cracks, cotton wool, mineral defects, black spots and impurities, which are normal. We have carefully selected natural stones with good appearance to make jewelry.
• Each natural stone has a unique shape, texture and color, so no two are exactly the same.
• Avoid wearing it while sleeping or exercising.
• Avoid prolonged contact with water or chemicals such as cosmetics, perfumes, lotions and detergents, which can easily cause damage and discoloration or corrosion of natural stone.
• Avoid strong pulling and collision . Improper use can easily cause damage, resulting in cracks or damage to the natural stone .
• Avoid direct sunlight and high temperatures, as high temperatures can easily cause the color and luster of natural stone to become dull.

How to care for your jewelry?

• Precious metal jewelry is easily affected by air, humid environment, sweat, cosmetics and other chemicals, which can cause oxidation and discoloration. It is recommended to clean the surface regularly with a silver polishing cloth to restore the luster and store it in a jewelry bag or jewelry box, or in a sealed bag.
• Avoid direct sunlight and high temperature, and store in a dry environment.
• Avoid prolonged contact with water or chemicals such as cosmetics, perfumes, lotions and detergents, as these can easily cause damage and discoloration or corrosion of precious metal jewelry.
• Avoid wearing it while sleeping or exercising.
• Avoid strong pulling and collision. Improper use may easily cause the jewelry to deform, break or be damaged.

How to find your wrist size?

We will make the bracelet based on the wrist size you provide in your order. Please follow the methods below to measure your wrist size.

Choose your actual wrist size—there's no need to add extra for loose. If you prefer a looser or tighter fit, please leave a note when placing your order.

Method 1 - Use a flexible measuring tape
Wrap a flexible measuring tape around your wrist, just above the wrist bone. (See example picture.)

Method 2 - Use a string
Wrap a string or a piece of paper around your wrist, just above the wrist bone. Mark where the ends meet with a pen or marker. Then, lay the string or paper flat and measure the length with a ruler.

We will provide this exquisite gift box according to the items you choose. Each gift box can hold up to 2 pieces of jewelry. If you need more boxes, please contact us to purchase additional boxes. For example: if you buy 2 pieces of jewelry, only 1 gift box will be provided.

The Jewelry includes the following packaging:

1. Exquisite gift box (each box can hold up to 2 pieces of jewelry)
2. Velvet bag (1 for each piece of jewelry)
3. Silver cleaning cloth (1 for each piece of jewelry)
4. Jewelry Care Instructions Card
5. 90-day maintenance service
6. If additional Exquisite gift box, please purchase jewelry box and paper bag set

Shipping Time

Beaded Jewelry

• Orders will be shipped within 7–10 business days after payment is received.
  
• If you need urgent assistance, please visit our store,  contact us or purchase priority production.

Jewelry & Home Crystals

• Orders will be shipped within 3–7 business days after payment is received.
  
• If you need urgent assistance, please contact us.

Estimated Delivery Time

• Hong Kong & Macau: approx. 1–3 days
• China & Taiwan: approx. 2–7 days
• Overseas: approx. 7–14 days

Estimated delivery times do not include customs clearance delays or remote area deliveries. Actual delivery time is subject to the logistics provider.

Free Shipping Threshold

Place an order over the following amounts in these regions to enjoy free shipping:

Shipping Fees

If your order does not reach the free shipping threshold, the following shipping fees will apply:

Hong Kong, Macau, Mainland China & Taiwan
(Delivered by SF Express)

Overseas Regions
(Delivered by SF International)

SF Express (Taiwan) Pickup Instructions

According to the Taiwan Ministry of Finance Customs Administration, from January 16, 2019, recipients must complete real-name authentication before overseas parcels can be delivered to Taiwan.

• Taiwan Customers: If you do not provide your ID number, your order will be shipped via Hongkong Post by default. For details, please refer to: Taiwan Customers | EZ WAY.
• Home Delivery: Please fill in the full delivery address.
• Convenience Store Pickup: Please provide the store code, address, and name, and ensure your mobile number is correct.

Hong Kong Region Notes

• 7-11/OK convenience stores cooperate with SF Express but are not subsidiaries. Stores may limit the number of SF Express parcels they can hold.
  
• For example, if a store’s quota is ten SF Express parcels and it’s full, your parcel will need to wait for placement. SF Express staff may contact you to arrange pickup at another SF Express location if needed.
  
• SF Express convenience stores and smart lockers have size limits and may require longer waiting times.

Additional Fees

• Return shipping fees, re-shipping fees, and storage fees for overdue pickups must be paid by the buyer or recipient.

Customs Duties & Taxes

• Orders shipped outside Hong Kong may be subject to import duties or taxes imposed by the destination country/region, which are not included in the product price. The buyer is the registered importer and is responsible for all related taxes and fees, as determined by local customs regulations.
• White on cannot control these additional charges and is not responsible for any customs duties, taxes, or fees imposed by the destination country/region.