Estimated delivery times do not include customs clearance delays or remote area deliveries. Actual delivery time is subject to the logistics provider.
Free Shipping Threshold
Place an order over the following amounts in these regions to enjoy free shipping:
Region
Free Shipping Threshold
Hong Kong & Macau
HKD $400
Taiwan
TWD $2,000
China
CNY ¥920
Singapore
SGD $170
Malaysia
MYR $540
South Korea
KRW ₩186,000
Shipping Fees
If your order does not reach the free shipping threshold, the following shipping fees will apply:
Hong Kong, Macau, Mainland China & Taiwan (Delivered by SF Express)
Region
Shipping Fee
Hong Kong
HKD $30
Macau
HKD $40
Taiwan
TWD $200
Mainland China
CNY ¥70
Overseas Regions (Delivered by SF International)
Region
Shipping Fee
Singapore
SGD $20
Malaysia
MYR $70
South Korea
KRW ₩23,000
Japan
JPY ¥4,000
USA
USD $33
Canada
CAD $55
Australia
AUD $60
New Zealand
NZD $57
UK
GBP £28
Europe
EUR €32
SF Express (Taiwan) Pickup Instructions
According to the Taiwan Ministry of Finance Customs Administration, from January 16, 2019, recipients must complete real-name authentication before overseas parcels can be delivered to Taiwan.
Taiwan Customers:If you do not provide your ID number, your order will be shipped via Hongkong Post by default. For details, please refer to: Taiwan Customers | EZ WAY.
Home Delivery:Please fill in the full delivery address.
Convenience Store Pickup:Please provide the store code, address, and name, and ensure your mobile number is correct.
Hong Kong Region Notes
7-11/OK convenience stores cooperate with SF Express but are not subsidiaries. Stores may limit the number of SF Express parcels they can hold.
For example, if a store’s quota is ten SF Express parcels and it’s full, your parcel will need to wait for placement. SF Express staff may contact you to arrange pickup at another SF Express location if needed.
SF Express convenience stores and smart lockers have size limits and may require longer waiting times.
Additional Fees
Return shipping fees, re-shipping fees, and storage fees for overdue pickups must be paid by the buyer or recipient.
Customs Duties & Taxes
Orders shipped outside Hong Kong may be subject to import duties or taxes imposed by the destination country/region, which are not included in the product price. The buyer is the registered importer and is responsible for all related taxes and fees, as determined by local customs regulations.
White on cannot control these additional charges and is not responsible for any customs duties, taxes, or fees imposed by the destination country/region.
