Shipping
We ship via our partner carriers (SF Express, UPS, and FedEx). Most regions can expect delivery within 2 to 7 business days.
Beaded Jewelry (Custom Sizes)
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Ships within 3 to 10 business days (delays may occur during peak seasons).
Gemstone Jewelry
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Ships within 1 to 3 business days.
Urgent Requests
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If you require a specific delivery time or have an urgent request, please visit our boutique or contact us directly.
Free Shipping Thresholds
Enjoy free shipping when your order total exceeds the threshold for your region:
| Region | Free Shipping Threshold |
|---|---|
| Hong Kong & Macau | Orders over HKD $400 |
| Taiwan | Orders over TWD $2,500 |
| China | Orders over CNY ¥1,200 |
| United States | Orders over USD $200 |
| Canada | Orders over CAD $280 |
| United Kingdom | Orders over GBP £150 |
| Europe | Orders over EUR €180 |
| Australia | Orders over AUD $280 |
| New Zealand | Orders over NZD $350 |
| Singapore | Orders over SGD $250 |
| Malaysia | Orders over MYR $800 |
| South Korea | Orders over KRW ₩270,000 |
| Japan | Orders over JPY ¥40,000 |
Additional Charges
Extra costs such as return shipping fees, reshipment fees, or storage fees for overdue pickups are the responsibility of the customer or recipient.
Customs Duties and Taxes
Orders shipped outside Hong Kong may be subject to import taxes or duties levied by the destination country or region. These charges are not included in the item price. As the importer of record, the buyer is responsible for all applicable taxes and fees based on local customs regulations.
White On has no control over these extra charges and is not responsible for any duties, taxes, or fees imposed by the destination country or region.