Jewelry Care Service

 

1. This service applies exclusively to WHITE ON fine jewelry.

2. To use this service, you must be a registered WHITE ON member or present a valid proof of purchase. WHITE ON reserves the right to decline service if proof of purchase cannot be provided.

3. All WHITE ON jewelry includes a 180-day care service from the date of shipment, covering clasp loosening or detachment, chain breakage, and loss of cubic zirconia or natural stones. Loss of natural stones and accessories is not covered and will be subject to additional charges.

4. This service does not cover loss of natural stones or accessories, surface scratches or chips, discoloration under normal use, natural wear and tear, severe deformation, or any damage caused by improper use. WHITE ON does not guarantee that repairs can be carried out for the above conditions.

5. Repairs requested after the care service period will be charged. A quote will be provided following inspection. Please allow up to 30 business days for completion.

6. Replacement of parts is subject to stock availability. If a product has been discontinued, replacement parts may not be available.

7. A replating service is available for pieces with severe oxidation at HK$200 per piece. Replating is limited to the original color of the item.

8. WHITE ON jewelry is protected under registered design patent. Any structural modification carried out by a third party, including stone replacement, resizing, or replating, will permanently void all official warranty and repair services for that item.

9. The 180-day care service period is calculated from the date of shipment. Customers are responsible for return shipping costs in both directions.

10. These terms are subject to change. The latest version shall prevail at all times. WHITE ON reserves the right of final decision.