Maintenance and repair procedures
1. If you want to use maintenance services, you must be a White on member or present a valid receipt.
2. Any purchase of White on jewelry includes free elastic cord replacement and cleaning of metal accessories once within one year. This service is only applicable to bracelets (elastic cord style).
3. Free maintenance service does not include bracelets (lobster clasp style), crystal ornaments, earrings, necklaces, and rings. In addition, it cannot be used to modify the style or size (add/subtract beads); replace or cancel crystals, precious metal accessories, etc. Any changes will require additional charges.
4. The free maintenance service is only applicable to purchases made on the official website or in stores, and is not applicable to orders purchased on other platforms.
5. If you need to repair or replace parts, you will be charged according to the situation. Please contact us for a quote for the actual price.
6. The free maintenance service is calculated for one year from the day the order is placed, and the customer needs to bear the return shipping costs. Before using this service, you need to show us the order record, receipt, and membership information as proof.
7. If the maintenance period exceeds one year and the elastic cord needs to be replaced or the metal accessories need to be cleaned, HK$60 will be charged once ($30 for cord replacement and $30 for cleaning).
8. These Terms of Service will be modified or updated from time to time, and the latest version at that time shall prevail. White on will reserve the right of final decision.